Return and Exchange Policy

1. Return and Exchange Conditions

Customers are required to inspect the merchandise and can request an exchange or return immediately at the time of delivery in the following cases:

  • The product does not match the type or design specified in the order placed or as displayed on the website at the time of ordering.
  • The quantity received is insufficient or does not match the quantity specified in the order.
  • External damage such as torn packaging, peeling, or breakage.

2. Regulations Regarding Notification Time and Product Return

Time Period for Returning: Within 48 hours from receiving the product in cases of missing accessories, gifts, or breakage.
Product Return Shipping Time: Within 3 days from receiving the product.
Product Return Location: Customers can either bring the items directly to our office/warehouse or send them via postal service.

In the cases that customers have feedback or complaints related to the product quality, please contact our customer service hotline:

Hotline: 0967881388
Email: [email protected]