Privacy Policy

Welcome to the website

This Private Policy is designed to help you understand how our website collects and uses your personal information when you use the website, including any information you may provide through the website when you create an account, subscribe to receive communications from, or when you purchase products, services, or request additional service information from A Chau.

1 – Purpose of Collecting Customer Personal Information

To provide services to customers and manage, use customer personal information for the purpose of managing the customer database and promptly handling any arising situations (if any).

2 – Scope of the Usage of Personal Information website uses customer-provided information to:

  • Provide services to customers;
  • Send notifications about information exchange activities between customers and A Chau.
  • Prevent destructive activities, unauthorized access to customer accounts, or impersonation of customers.
  • Communicate with customers and resolve complaints;
  • Confirm and exchange information about customer transactions in A Chau.
  • In the event of requests from relevant government authorities.

3 – Duration of Personal Information Retention

There is no specific time limit for retaining personal information, except in cases where customers submit a request for cancellation to the Administrator or in the event of the dissolution or bankruptcy of the Company.

4 – Individuals or Organizations Authorized to Access Customer Personal Information

The customers agree that, when necessary, the following agencies/organizations/individuals have the right to access and collect their personal information, including:

  • Administrator.
  • Third parties providing services integrated with the website.
  • Event organizers and sponsors.
  • Government authorities as required by regulations in the operating rules.
  • Financial advisors, legal advisors, and auditing companies.
  • Complainants demonstrating the customer’s violation of terms.
  • Upon request by authorized government authorities.

5 – Address of the Website Administrator

A Chau Industrial Materials Joint Stock Company

Address: No. 5, Alley 1043, Giải Phóng Street, Thịnh Liệt Ward, Hoàng Mai District, Hanoi City

Phone: 02462699699

Email: [email protected]

6 – Customers Can Access and Modify Their Personal Information

Customers have the right to review, update, adjust, or cancel their personal information by logging into the website and editing their personal information or requesting the Administrator to do so.

Customers have the right to file complaints about the disclosure of their personal information to third parties with the Administrator. Upon receiving these complaints, Á Châu will verify the information, be responsible for providing reasons, and guide customers on restoring and securing their information.

We are receiving customer’s complaint via:

Email: [email protected]

Phone: (+84) 024 62699699